Last updated: August 19, 2026
By creating an account on NewWave Fluent, you agree to these Terms of Service. If you do not agree, you may not use our platform. These terms constitute a legally binding agreement between you and NewWave Fluent.
You must be at least 14 years old to use NewWave Fluent. If you are under 18, you must have parental or guardian consent. By using the platform, you confirm you meet these requirements.
Paid tutoring and paid events are for adults (18+) at launch. You must be at least 18 to book or take part in a paid 1:1 tutoring session or a paid tutor event, and tutors must be at least 18. General free platform access follows the age rule above. Learners under 18 may not book or join paid tutoring or paid events unless we introduce a separate minors/safeguarding policy.
You are responsible for:
You must not:
See our Refund Policy for full details.
If you are a consumer, you may have a statutory right to withdraw from an online purchase (herroepingsrecht), typically within 14 days. The 24-hour cancellation, reschedule and no-show terms above are NewWave Fluent's own service terms and do not limit any mandatory consumer rights you have under Dutch or EU law. Where you ask us to begin a session within the withdrawal period, your withdrawal right may be affected once the session has been fully performed. See our Refund Policy for details.
You may not post or share:
If content or conduct breaks these Terms, our community rules, or applicable law, NewWave Fluent may remove content, reduce its visibility, restrict features, suspend an account, or terminate an account, depending on the issue and its severity. Where appropriate, we aim to give a clear reason for the action.
If you believe a moderation, content, account, or visibility decision was wrong, you can appeal by emailing team@newwavefluent.com. We aim to respond within 14 days. An appeal may result in the decision being upheld, reversed, or adjusted.
You must not post, buy, sell, request, or coordinate fake or manipulated reviews, likes, follows, comments, reports, or other engagement. You must not try to manipulate rankings, recommendations, tutor visibility, or platform integrity.
We may use activity, relevance, quality, safety, reliability, availability, and other platform signals to rank or surface tutors, profiles, posts, sessions, and events. We describe ranking and discovery factors generally, but we do not publish exact formulas, weights, thresholds, or anti-abuse logic. If we ever introduce sponsored, paid, or promoted ranking or featured placement, we will clearly disclose it.
Some content on NewWave Fluent is hosted somewhere else. This section covers three different things:
Content hosted by a third-party provider is only loaded in line with your current External Media choice, which is off unless you turn it on. Where it is not loaded, the link itself remains available so you can open the original yourself. See our Privacy Policy and Cookie Policy for what a provider receives when you do load it.
All content, design, code, and materials on NewWave Fluent are owned by us or licensed to us. You may not copy, reproduce, or redistribute without permission.
You retain ownership of content you post (comments, mission submissions). By posting, you grant us a license to display and use your content on the platform. You may delete your content at any time.
All lessons, quizzes, and course materials are proprietary and licensed for personal use only. They may not be shared, resold, or redistributed.
We strive for 99.9% uptime but cannot guarantee uninterrupted access. Scheduled maintenance will be announced 48 hours in advance where possible. We are not liable for interruptions due to third-party outages, connectivity issues, or force majeure events.
To the maximum extent permitted by law, NewWave Fluent is provided "as is" without warranties of any kind. We are not liable for errors in course content, technical issues, data loss, outcomes of your language learning progress, issues from third-party services, or indirect/consequential damages. Our total liability is limited to the amount you paid in the last 12 months.
We may terminate your account if you violate these Terms, engage in fraudulent activity, abuse or harass tutors or other users, or as required by law.
Upon termination by NewWave Fluent, access to the platform ends and your data will be deleted within 30 days. Any rights or remedies connected to a separately purchased paid service remain subject to the applicable service terms and mandatory law.
You may permanently delete your own account from Settings. Account deletion is irreversible and does not by itself create a refund for a paid service.
We may update these Terms at any time. Material changes will be notified via email 30 days in advance. Continued use after changes constitutes acceptance.
These terms are governed by Dutch law, subject to any mandatory consumer protection rules that apply. The competent Dutch courts will have jurisdiction unless mandatory law provides otherwise. For EU residents: you retain your consumer rights under EU law.
NewWave Fluent B.V.
KvK: 42030454
RSIN: 869385501
Business address: Suikersilo-West 9, 1165MP Halfweg, the Netherlands
Postal address: Derde Helmersstraat 53, 1054BD Amsterdam, the Netherlands
Contact: tijnklinkhamer@newwavefluent.com