Refund Policy

How to Request a Refund

Your statutory rights (right of withdrawal / herroepingsrecht)

If you are a consumer buying online, you may have a statutory right to withdraw from your purchase, usually within 14 days. Nothing in this Refund Policy limits mandatory consumer rights you have under Dutch or EU law. For a service you ask us to start within the 14-day period, this right may be affected once the service has been fully performed, and where legally allowed you may be asked to pay for what was already delivered. To exercise a statutory withdrawal right, contact us at team@newwavefluent.com.

Tutoring Sessions

• Cancel/reschedule 24+ hours before: Full refund
• Cancel less than 24 hours: No refund
• Tutor no-show: Full refund + 1 free session credit
• Student no-show: No refund

These are NewWave Fluent's service terms for scheduled sessions and do not limit any statutory right of withdrawal you may have — see Your statutory rights above.

Paid Intake Assessment

• Non-refundable once completed
• Technical issues: Rescheduled at no charge

The rules above are our service terms; they do not limit any statutory right of withdrawal you may have. Where you ask us to carry out an assessment within the withdrawal period, your right may be affected once it has been fully performed — see Your statutory rights above.

Exceptions

We reserve the right to refuse refunds in cases of Terms of Service violations, abusive behavior, or fraudulent activity.